Shipping policy

    Delivery Policy

    Thank you for shopping with PetNourish! We are committed to delivering your orders quickly, efficiently, and at the best delivery rates available. This policy outlines our delivery procedures, estimated delivery times, costs, and other important details to ensure a smooth shopping experience.

    Please find our delivery details below:

    1. Shipping Locations

    We ship from our warehouse in the UK to the following locations:

    • United Kingdom
    • Ireland

    2. Shipping Costs

    We offer competitive shipping rates based on your location:

    • UK Shipping: £3.99 (Standard shipping)
    • Ireland Shipping: €5.99 (Standard shipping)

    Note: Shipping rates are calculated at checkout and may vary based on order size and delivery location.

    3. Processing & Shipping Times

    Order Processing Time: All orders are processed within 1 business day from the time of purchase (excluding weekends and holidays).

    Delivery Time:

    • For the UK: Typically, delivery takes 3-5 business days.
    • For Ireland: Delivery typically takes 7-9 business days.

    Please note that these are estimated delivery times and can vary based on factors such as weather conditions or courier delays.

    • Processing times may be extended during high-demand periods (e.g., holiday seasons or sales events).
    • If there is a delay due to unforeseen circumstances, we will notify you via email.

    4. Shipping Carrier

    We use trusted carriers to deliver your order safely, including Royal Mail and DPD. You will receive a tracking number once your order has shipped so you can monitor its progress. If you do not receive tracking details, please check your spam folder or contact our support team.

    5. Free Shipping

    We occasionally offer free shipping promotions on select orders. Please check our website or sign up for our newsletter to stay updated on current promotions.

    6. Delivery Issues

    If you encounter any issues with your delivery or your order has not arrived within the expected time frame, please contact our customer support team at info@petnourish.co.uk. We will work with you to resolve any shipping issues.

    We are not responsible for packages that are lost or stolen after delivery confirmation. Please ensure that your shipping address is secure.

    7. Order Changes & Address Errors

    Changes to your shipping address or order details can only be made within 12 hours of placing the order.

    If an incorrect address is provided, Pet Nourish is not responsible for lost shipments. The customer must contact the shipping carrier to resolve the issue.

    8. Returns & Exchanges

    For returns or exchanges, please refer to our "Return & Refund Policy" on our website.