Refund policy

Thank you for shopping with PetNourish! We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, here's our return process and policy:

1. Returns

We offer a 14-day return policy from the date you receive your order. To be eligible for a return, the following conditions must be met:

  • The product must be unopened, unused, and in its original condition.
  • The product packaging must be intact.
  • The return request must be made within 14 days of receiving your product.

How to return an item:

  1. Contact us by email at info@petnourish.co.uk to initiate your return. Be sure to include:

  • Your order number
  • The reason for your return

  1. After we review your return request, we will provide you with instructions and the return address.

  2. You must send the product back to us without undue delay, and in any case, within 14 days from the day you contact us about the return.

Please note: Return shipping is at the customer's expense unless the product is faulty, damaged, or not as described.

2. Refunds

Once we receive the returned item and confirm that it meets our return criteria, we will process your refund. Refunds will be credited to the original payment method used at the time of purchase.

  • Please allow 5-7 business days for the refund to appear in your account.

  • The original shipping fee is non-refundable, and return shipping costs are the responsibility of the customer unless the product is defective or not as described.

3. Exchanges

If you received a defective or incorrect product, please contact us within 7 days of receiving your order. We will arrange a replacement at no additional charge. If the exchange is not possible, we will issue a full refund.

4. Faulty or Incorrect Products

If the product is defective, damaged, or not as described, please contact us immediately with photos or evidence of the issue. We will arrange for a return and issue a full refund or replacement.

Your legal rights regarding defective products are not affected by our return policy. You have the right to a full refund or replacement if the product is faulty or not as described.

5. Non-returnable Items

The following items cannot be returned:

  • Opened or partially used pet nutrient products for health and safety reasons.
  • Gift cards or promotional items.
  • Sale or clearance items.

6. Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to reach out to our customer support team at info@petnourish.co.uk. We’re here to help!

Thank you for choosing PetNourish!

We hope this policy provides you with a comfortable and secure shopping experience at PetNourish. Feel free to contact our customer service for any enquiries.